Frequently Asked Questions (FAQ)

1. Where is my package?

After placing your order, it takes an average of 1-3 business days (Mon-Fri) to process your order and 3-7 business days (Mon-Fri) for delivery.

If these timeframes have passed and your package has not arrived, please contact our Customer Service for assistance.

2. Where can I find my Track & Trace code?

Once your order has been shipped, you will automatically receive a Track & Trace code via email.

Please check your spam folder if you don’t see the email in your inbox, as sometimes our emails end up there. Note that it may take a little while before the Track & Trace link becomes active.

3. How can I track the progress of my order?

You can track the progress of your order using the Track & Trace number that you received via email.

Enter your Track & Trace number on our Track Your Order page to see the latest status of your delivery.

4. I am not satisfied with my package.

Please refer to our Returns & Refunds Policy for information on how to return your package.

Still have questions?

If you still haven’t found an answer to your question, feel free to contact us:

📧 Email: shop@vrotiwear.com
📞 Phone: 778-628-2964

Thank you for choosing Vrotiwear!